Cancellations and Refunds

An easy cancellation process is available for all our esteemed customers. You can cancel your order within 24 hours of order confirmation (excluding Saturday and Sunday) and if your order has not been shipped . Your entire order amount will be refunded in case of online Payment.

You can cancel an order using the following steps:

Option 1- Write to our customer support team at [email protected] 

Option 2- Call us on 898 0000 784 (Monday to Friday, 10AM to 6PM)

Option 3- Reach out to us on Whatsapp at 8469077088.

If the order has been shipped, then we will consider Non Refundable after the order is completed/shipped.

In such cases, the order will be cancelled, and the money will be refunded to you within 2-5 business days after the cancellation request is duly processed by us.

HOW WILL I GET REFUNDED FOR THE CANCELLED ORDERS AND HOW LONG WILL THIS PROCESS TAKE?

In case of cancellation, we process the refund immediately. It takes 3-5 days for the amount to reflect in your account, depending on your mode of payment.

RETURNS, REPLACEMENTS AND REFUNDS

Due to hygiene reasons we do not accept exchange or returns on our products. We will only consider returns/replacements/refund if your order(s) is in a damaged/defective state or is expired or in case you’ve received an incorrect product. Such products will only be considered if they are in their original packaging, in an unused and sealed condition. 

Note: Opened or used products will not be accepted as returns.

How do I return an item purchased on Halari Health & Beauty ?

  • Write to our Customer Support team via email at [email protected] within 2 days of receiving your order.
  • Provide us with your order ID details and your request to replace your order. Kindly email images of the product from 2-3 angles or a video capturing your concern and the invoice for our reference.
  • We will pick up the products within 2-4 business days. We will initiate the replacement process for the damaged / defective / expired / wrong product only if the products are received by us in their original packaging with their seals, labels intact.
  • In case your order is eligible for replacement, the new order will be shipped in 24-48 hours.

WHICH ARE THE ITEMS THAT CANNOT BE RETURNED/EXCHANGED?

Returns will not be accepted under the following conditions:

  • If the product is damaged due to mishandling.
  • If the product has been used or altered.
  • If a request is initiated after 2 business days of order delivery.

Shipping Policy


Halari Health & Beauty (“we” and “us”) is the operator of (https://www.buyhalari.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

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4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at [email protected]

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